01
Simplifying the onboarding process
Initial wireframe.
Higher fidelity mockup used for testing.
Version after testing, with amendments made to the messaging.
Intuitive onboarding was key to helping users understand how the virtual bike could be dropped and explored. As testing progressed, we found users often weren't considering the physical space around them during this step, so we added an extra prompt to guide their attention there, shown in the third mockup above.
On-screen tips were critical to helping the user ensure they could drop the bike.
The biggest issue we found in testing was the user finding a well-lit area.
Tap points were made as large as possible to make placing the bike very simple.
The biggest challenge was ensuring the right conditions for the virtual bike to be dropped correctly. Poor lighting was a key issue, so we introduced messaging to flag this when it arose. The circles overlaid on the screen also served a practical purpose, representing the physical footprint the bike would occupy, helping users find a suitable space.
